/* ============================================================
   amplify5 | Zendesk Support & Insights Dashboard
   Stylesheet
   ============================================================ */

:root {
  --bg-primary:    #0d1117;
  --bg-secondary:  #161b24;
  --bg-card:       #1c2333;
  --bg-card-hover: #212b3d;
  --border:        #2a3347;
  --border-light:  #313d54;

  --text-primary:  #e6edf3;
  --text-secondary:#8b949e;
  --text-muted:    #545d6b;

  --accent-blue:   #58a6ff;
  --accent-green:  #3fb950;
  --accent-purple: #bc8cff;
  --accent-yellow: #e3b341;
  --accent-red:    #f85149;
  --accent-teal:   #39d0d8;
  --accent-orange: #f0883e;

  --sidebar-w:     240px;
  --topbar-h:      64px;
  --radius:        12px;
  --radius-sm:     8px;
  --shadow:        0 4px 24px rgba(0,0,0,.35);
  --shadow-sm:     0 2px 10px rgba(0,0,0,.25);

  --transition:    0.22s ease;
}

/* ── RESET ─────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { scroll-behavior: smooth; }
body {
  font-family: 'Inter', sans-serif;
  background: var(--bg-primary);
  color: var(--text-primary);
  display: flex;
  min-height: 100vh;
  overflow-x: hidden;
}
a { text-decoration: none; color: inherit; }
canvas { display: block; }

/* ── SCROLLBAR ─────────────────────────────────────────── */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: var(--bg-primary); }
::-webkit-scrollbar-thumb { background: var(--border-light); border-radius: 3px; }

/* ── SIDEBAR ────────────────────────────────────────────── */
.sidebar {
  position: fixed;
  top: 0; left: 0;
  width: var(--sidebar-w);
  height: 100vh;
  background: var(--bg-secondary);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  z-index: 100;
  transition: transform var(--transition);
}

.sidebar-logo {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 20px 20px;
  border-bottom: 1px solid var(--border);
  height: var(--topbar-h);
}
.logo-icon {
  width: 36px; height: 36px;
  background: linear-gradient(135deg, #2563eb, #7c3aed);
  border-radius: var(--radius-sm);
  display: flex; align-items: center; justify-content: center;
  font-size: 16px; color: #fff;
  box-shadow: 0 0 16px rgba(88,166,255,0.3);
}
.logo-text {
  font-size: 18px;
  color: var(--text-primary);
  letter-spacing: -0.3px;
}
.logo-text strong { color: var(--accent-blue); }

.sidebar-nav {
  flex: 1;
  padding: 16px 12px;
  display: flex;
  flex-direction: column;
  gap: 4px;
  overflow-y: auto;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 14px;
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  font-size: 13.5px;
  font-weight: 500;
  transition: all var(--transition);
  cursor: pointer;
}
.nav-item i {
  width: 18px;
  font-size: 14px;
  text-align: center;
  transition: color var(--transition);
}
.nav-item:hover {
  background: var(--bg-card);
  color: var(--text-primary);
}
.nav-item.active {
  background: linear-gradient(135deg, rgba(37,99,235,0.25), rgba(124,58,237,0.15));
  color: var(--accent-blue);
  border: 1px solid rgba(88,166,255,0.2);
}
.nav-item.active i { color: var(--accent-blue); }

.sidebar-footer {
  padding: 16px;
  border-top: 1px solid var(--border);
}
.sidebar-profile {
  display: flex;
  align-items: center;
  gap: 10px;
}
.avatar {
  width: 34px; height: 34px;
  background: linear-gradient(135deg, #2563eb, #7c3aed);
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 700; color: #fff;
  flex-shrink: 0;
}
.profile-info { display: flex; flex-direction: column; }
.profile-name { font-size: 13px; font-weight: 600; color: var(--text-primary); }
.profile-role { font-size: 11px; color: var(--text-muted); }

/* ── MAIN CONTENT ──────────────────────────────────────── */
.main-content {
  margin-left: var(--sidebar-w);
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 100vh;
  transition: margin var(--transition);
}

/* ── TOPBAR ─────────────────────────────────────────────── */
.topbar {
  position: sticky;
  top: 0;
  height: var(--topbar-h);
  background: rgba(13,17,23,0.9);
  backdrop-filter: blur(12px);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 28px;
  z-index: 90;
}
.topbar-left { display: flex; align-items: center; gap: 16px; }
.menu-toggle {
  background: none; border: none;
  color: var(--text-secondary);
  font-size: 18px; cursor: pointer;
  padding: 6px; border-radius: 6px;
  transition: color var(--transition);
  display: none;
}
.menu-toggle:hover { color: var(--text-primary); }
.page-title h1 { font-size: 17px; font-weight: 700; color: var(--text-primary); }
.page-title span { font-size: 12px; color: var(--text-muted); display: block; margin-top: 1px; }
.topbar-right { display: flex; align-items: center; gap: 14px; }

.date-range {
  display: flex; align-items: center; gap: 8px;
  background: var(--bg-card); border: 1px solid var(--border);
  padding: 7px 12px; border-radius: var(--radius-sm);
  color: var(--text-secondary); font-size: 13px;
}
.date-range select {
  background: transparent; border: none;
  color: var(--text-primary); font-family: inherit;
  font-size: 13px; cursor: pointer; outline: none;
}
.date-range select option { background: var(--bg-card); }

.btn-refresh {
  background: linear-gradient(135deg, #2563eb, #7c3aed);
  border: none; border-radius: var(--radius-sm);
  color: #fff; font-size: 13px; font-weight: 500;
  padding: 8px 16px; cursor: pointer;
  transition: opacity var(--transition);
  font-family: inherit;
}
.btn-refresh:hover { opacity: 0.85; }

.live-badge {
  display: flex; align-items: center; gap: 7px;
  background: rgba(63,185,80,0.12);
  border: 1px solid rgba(63,185,80,0.3);
  padding: 6px 12px; border-radius: 20px;
  font-size: 12px; font-weight: 600; color: var(--accent-green);
}
.pulse-dot {
  width: 8px; height: 8px;
  background: var(--accent-green);
  border-radius: 50%;
  animation: pulse 1.6s infinite;
}
@keyframes pulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.5; transform: scale(1.3); }
}

/* ── SECTIONS WRAPPER ───────────────────────────────────── */
.sections-wrapper { padding: 28px; flex: 1; }

.dash-section { display: none; animation: fadeIn 0.35s ease; }
.dash-section.active { display: block; }

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(8px); }
  to   { opacity: 1; transform: translateY(0); }
}

.section-header {
  margin-bottom: 24px;
}
.section-header h2 {
  font-size: 20px; font-weight: 700;
  color: var(--text-primary);
  display: flex; align-items: center; gap: 10px;
}
.section-header h2 i { color: var(--accent-blue); font-size: 18px; }
.section-header p { font-size: 13px; color: var(--text-muted); margin-top: 5px; }

/* ── KPI GRID ───────────────────────────────────────────── */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(220px, 1fr));
  gap: 16px;
  margin-bottom: 24px;
}
.kpi-grid-4 { grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); }

.kpi-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  display: flex;
  align-items: flex-start;
  gap: 16px;
  transition: all var(--transition);
  position: relative;
  overflow: hidden;
}
.kpi-card::before {
  content: '';
  position: absolute;
  top: 0; left: 0;
  width: 3px; height: 100%;
  border-radius: var(--radius) 0 0 var(--radius);
}
.kpi-card:hover {
  background: var(--bg-card-hover);
  transform: translateY(-2px);
  box-shadow: var(--shadow);
}

.kpi-green::before  { background: var(--accent-green); }
.kpi-blue::before   { background: var(--accent-blue); }
.kpi-purple::before { background: var(--accent-purple); }
.kpi-yellow::before { background: var(--accent-yellow); }
.kpi-red::before    { background: var(--accent-red); }
.kpi-teal::before   { background: var(--accent-teal); }

.kpi-icon {
  width: 44px; height: 44px;
  border-radius: 10px;
  display: flex; align-items: center; justify-content: center;
  font-size: 18px;
  flex-shrink: 0;
}
.kpi-green  .kpi-icon { background: rgba(63,185,80,.15);  color: var(--accent-green); }
.kpi-blue   .kpi-icon { background: rgba(88,166,255,.15); color: var(--accent-blue); }
.kpi-purple .kpi-icon { background: rgba(188,140,255,.15);color: var(--accent-purple); }
.kpi-yellow .kpi-icon { background: rgba(227,179,65,.15); color: var(--accent-yellow); }
.kpi-red    .kpi-icon { background: rgba(248,81,73,.15);  color: var(--accent-red); }
.kpi-teal   .kpi-icon { background: rgba(57,208,216,.15); color: var(--accent-teal); }

.kpi-body { display: flex; flex-direction: column; gap: 3px; }
.kpi-label { font-size: 11.5px; font-weight: 600; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.5px; }
.kpi-value { font-size: 26px; font-weight: 800; color: var(--text-primary); line-height: 1.1; }
.kpi-delta { font-size: 11.5px; font-weight: 500; display: flex; align-items: center; gap: 5px; margin-top: 2px; }
.kpi-delta.positive { color: var(--accent-green); }
.kpi-delta.negative { color: var(--accent-teal); }
.kpi-delta.neutral  { color: var(--text-muted); }

/* ── CHART GRID ─────────────────────────────────────────── */
.chart-row {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
  gap: 16px;
  margin-bottom: 16px;
}
.chart-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  transition: all var(--transition);
}
.chart-card:hover { border-color: var(--border-light); box-shadow: var(--shadow-sm); }
.chart-card.wide { grid-column: span 2; }

.chart-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
}
.chart-card-header h3 {
  font-size: 13.5px;
  font-weight: 600;
  color: var(--text-secondary);
  display: flex; align-items: center; gap: 8px;
}
.chart-card-header h3 i { color: var(--accent-blue); font-size: 13px; }
.chart-container { position: relative; }

/* ── FRT GAUGE ─────────────────────────────────────────── */
.frt-gauge {
  display: flex;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  gap: 16px;
  padding-top: 8px;
}
.gauge-ring {
  position: relative;
  width: 140px; height: 140px;
}
.gauge-svg { width: 100%; height: 100%; transform: rotate(-90deg); }
.gauge-track { fill: none; stroke: var(--border); stroke-width: 10; }
.gauge-fill {
  fill: none;
  stroke: var(--accent-blue);
  stroke-width: 10;
  stroke-linecap: round;
  transition: stroke-dashoffset 1s ease;
  filter: drop-shadow(0 0 6px rgba(88,166,255,0.5));
}
.gauge-center {
  position: absolute;
  top: 50%; left: 50%;
  transform: translate(-50%,-50%);
  text-align: center;
}
.gauge-val { font-size: 22px; font-weight: 800; color: var(--text-primary); display: block; }
.gauge-label { font-size: 10px; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.5px; }
.gauge-stats { display: flex; gap: 20px; }
.gauge-stat { display: flex; flex-direction: column; align-items: center; gap: 2px; }
.gauge-stat span { font-size: 10.5px; color: var(--text-muted); }
.gauge-stat strong { font-size: 14px; font-weight: 700; color: var(--text-primary); }
.text-red { color: var(--accent-red) !important; }

/* ── CHANNEL CARDS ──────────────────────────────────────── */
.channel-cards {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(220px, 1fr));
  gap: 16px;
  margin-bottom: 24px;
}
.channel-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  transition: all var(--transition);
}
.channel-card:hover { transform: translateY(-2px); box-shadow: var(--shadow); }
.ch-icon { font-size: 22px; margin-bottom: 12px; }
.ch-email  .ch-icon { color: var(--accent-blue); }
.ch-voice  .ch-icon { color: var(--accent-green); }
.ch-chat   .ch-icon { color: var(--accent-purple); }
.ch-social .ch-icon { color: var(--accent-yellow); }
.ch-info { display: flex; align-items: baseline; gap: 10px; margin-bottom: 12px; }
.ch-name { font-size: 13px; font-weight: 600; color: var(--text-secondary); }
.ch-vol  { font-size: 22px; font-weight: 800; color: var(--text-primary); }
.ch-pct  { font-size: 13px; color: var(--text-muted); }
.ch-bar  { height: 4px; background: var(--border); border-radius: 2px; overflow: hidden; }
.ch-fill { height: 100%; border-radius: 2px; transition: width 1s ease; }
.ch-email  .ch-fill { background: var(--accent-blue); }
.ch-voice  .ch-fill { background: var(--accent-green); }
.ch-chat   .ch-fill { background: var(--accent-purple); }
.ch-social .ch-fill { background: var(--accent-yellow); }

/* ── SENTIMENT LIST ─────────────────────────────────────── */
.sentiment-list { display: flex; flex-direction: column; gap: 10px; padding-top: 4px; }
.sentiment-item {
  display: flex; align-items: center; justify-content: space-between;
  padding: 10px 12px;
  background: var(--bg-secondary);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
}
.sentiment-topic { font-size: 12.5px; font-weight: 500; color: var(--text-secondary); }
.sentiment-bar-wrap { display: flex; align-items: center; gap: 10px; flex: 1; margin: 0 16px; }
.sentiment-bar { flex: 1; height: 4px; background: var(--border); border-radius: 2px; overflow: hidden; }
.s-fill { height: 100%; border-radius: 2px; }
.s-pos { background: var(--accent-green); }
.s-neg { background: var(--accent-red); }
.s-neu { background: var(--accent-yellow); }
.sentiment-score { font-size: 12px; font-weight: 700; color: var(--text-primary); width: 38px; text-align: right; }

/* ── WORKFLOW SCORES ────────────────────────────────────── */
.workflow-scores { display: flex; flex-direction: column; gap: 10px; padding-top: 4px; }
.wf-item { display: flex; align-items: center; gap: 12px; }
.wf-name { font-size: 12px; color: var(--text-secondary); min-width: 130px; }
.wf-bar-wrap { flex: 1; display: flex; align-items: center; gap: 10px; }
.wf-bar { flex: 1; height: 6px; background: var(--border); border-radius: 3px; overflow: hidden; }
.wf-fill { height: 100%; border-radius: 3px; background: linear-gradient(90deg, #2563eb, #7c3aed); transition: width 1s ease; }
.wf-score { font-size: 12px; font-weight: 700; color: var(--text-primary); min-width: 38px; text-align: right; }

/* ── AGENT TABLE ────────────────────────────────────────── */
.agent-table-wrapper { overflow-x: auto; }
.agent-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 12.5px;
}
.agent-table thead th {
  padding: 10px 14px;
  text-align: left;
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted);
  border-bottom: 1px solid var(--border);
}
.agent-table tbody tr {
  border-bottom: 1px solid var(--border);
  transition: background var(--transition);
}
.agent-table tbody tr:hover { background: var(--bg-secondary); }
.agent-table td {
  padding: 11px 14px;
  color: var(--text-secondary);
}
.agent-table td:first-child { color: var(--text-primary); font-weight: 500; }
.badge {
  display: inline-flex; align-items: center;
  padding: 2px 8px; border-radius: 12px;
  font-size: 11px; font-weight: 600;
}
.badge-green  { background: rgba(63,185,80,.15);  color: var(--accent-green); }
.badge-yellow { background: rgba(227,179,65,.15); color: var(--accent-yellow); }
.badge-red    { background: rgba(248,81,73,.15);  color: var(--accent-red); }
.badge-blue   { background: rgba(88,166,255,.15); color: var(--accent-blue); }

/* ── HEATMAP ────────────────────────────────────────────── */
.heatmap-container { padding: 12px 4px; overflow-x: auto; }
.heatmap-grid {
  display: flex; flex-direction: column; gap: 4px; min-width: 640px;
}
.heatmap-row { display: flex; align-items: center; gap: 4px; }
.heatmap-label { width: 28px; font-size: 10.5px; color: var(--text-muted); text-align: right; flex-shrink: 0; }
.heatmap-cell {
  width: 32px; height: 26px;
  border-radius: 4px;
  transition: transform var(--transition);
  cursor: default;
  position: relative;
}
.heatmap-cell:hover { transform: scale(1.15); z-index: 10; }
.heatmap-hours {
  display: flex; gap: 4px; margin-left: 32px; margin-bottom: 4px;
}
.heatmap-hour-label { width: 32px; font-size: 9px; color: var(--text-muted); text-align: center; }

/* ── LOADING OVERLAY ────────────────────────────────────── */
.loading-overlay {
  position: fixed; inset: 0;
  background: rgba(13,17,23,.75);
  backdrop-filter: blur(4px);
  display: flex; align-items: center; justify-content: center;
  z-index: 999;
  opacity: 0; pointer-events: none;
  transition: opacity 0.3s;
}
.loading-overlay.visible { opacity: 1; pointer-events: all; }
.loader-content { display: flex; flex-direction: column; align-items: center; gap: 14px; }
.loader-spinner {
  width: 40px; height: 40px;
  border: 3px solid var(--border);
  border-top-color: var(--accent-blue);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }
.loader-content span { font-size: 13px; color: var(--text-secondary); }

/* ── CHART LEGEND ────────────────────────────────────────── */
.chart-legend { display: flex; gap: 14px; flex-wrap: wrap; }
.legend-item { display: flex; align-items: center; gap: 6px; font-size: 11.5px; color: var(--text-muted); }
.legend-dot { width: 8px; height: 8px; border-radius: 50%; }

/* ── RESPONSIVE ─────────────────────────────────────────── */
@media (max-width: 1200px) {
  .chart-card.wide { grid-column: span 1; }
}
@media (max-width: 960px) {
  .kpi-grid { grid-template-columns: repeat(2, 1fr); }
  .chart-row { grid-template-columns: 1fr; }
  .channel-cards { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 768px) {
  .sidebar { transform: translateX(-100%); }
  .sidebar.open { transform: translateX(0); }
  .main-content { margin-left: 0; }
  .menu-toggle { display: flex; }
  .kpi-grid { grid-template-columns: repeat(2, 1fr); }
  .sections-wrapper { padding: 16px; }
  .topbar { padding: 0 16px; }
  .topbar-right .date-range { display: none; }
}
@media (max-width: 480px) {
  .kpi-grid { grid-template-columns: 1fr; }
  .kpi-value { font-size: 22px; }
}